Can I Get My Order Rushed?
This depends but always e-mail us first to see if we could rush your order. Generally, we can rush our signature tutus (depending on the amount ordered) but adding other items to the cart will delay your order. Rush orders are subject to a rush fee and EXPRESS MAIL must be selected to ensure prompt delivery.
Special Date Request?
Do you need your package by a certain date? Please contact us prior to ordering to make sure we can accomodate your request. Additionally, this "need by" date must be indicated in writing on the invoice otherwise we can't guarantee delivery. This is especially important of all "Express Mail" packages. Please be aware that RUSH orders (orders where the package must ship before our current shipping schedule) is subject to a rush fee and we can't guarantee earlier shipment unless you contact us prior to ordering. Just indicating a date without contacting us without prior approval does not guarantee rush delivery. Any questions? Please email us at email@example.com for details.
If I select EXPRESS MAIL, does that mean I'll receive my box within 1-2 days?
No, unless you contact Tutu Girl prior to ordering and we give you the "okay" that you'll get it with 1-2 days. Please be aware that unless we approve first, you will NOT receive your box within 1-2 days from the date you placed the order. Selecting Express Mail has a 1-2 day transit time from the date it leaves our facility as opposed to Priority Mail, which takes longer. If you select Express Mail, we do bump your order up, and you'll generally receive it under our indicated ship schedule. If you need a box promply, we highly recommend you select Express Mail, and it must be selected with all rush orders. As with all orders, if you need a box for a special event, please let us know at checkout.
What if I select PRIORITY MAIL and state that I need by order earlier than the current ship schedule?
You may get lucky, depending on how busy we are, but unless you order within our shipping time frame, we can't guarantee delivery nor can Tutu Girl be held responsible if the box doesn't arrive in time for your need by date. If you have concerns, selecting Express Mail would be recommended and/or contacting tutugirl.com prior to ordering to see if your need by date is possible with Priority Mail.