Can I cancel my order?
You must cancel the order within 48 hours for all standard, non-rush orders, unless it has already gone into production. If you placed a "rush" order with us and you selected Express Mail, meaning you want your order faster, we can't cancel or change anything for Express Mail orders - no exception. Disputing credit card/PayPal charges will not grant you a refund as all our refund/exchange/cancellation terms are clearly outlined here on TutuGirl.com.
Does Tutu Girl accept returns?
Since all our items are custom made (tutus, tops, bows, bloomers, etc.), all sales are final. The only time we accept returns is if we made a mistake by sending the wrong size or color. Under pre-approved circumstances, we may accept a return, but there is a 30%-50% restocking fee and any shipping charges will not be refunded. Upon receipt of the merchandise, if Tutu Girl suspects an item has been used or not received in appropriate condition (smashed in box, damaged, etc.) , the merchandise will be shipped back to you at your expense. Simply returning your order and asking for a refund will NOT be accepted. The merchandise will be shipped back to you at your expense outlined in our shipping charges. Please be careful when placing your order and double-check what is indicated on all personalized items, tulle color(s) and sizes. All unclaimed boxes that are sent back to us will NOT be refunded - no exceptions. All personalized items, discounted and sale items are final. Absolutely no refunds on our .pdf instructions.