Ordering Information

Customer Service
We are passionate about our products and customer service here at Tutu Girl.  Please feel free to write or live chat with us anytime – 24/7.  We will strive to answer your emails within 24 hours.

How to Order
All orders must be placed online via www.tutugirl.com 24 hours a day, 7 days a week. If you are having any problems ordering, contact us and we will do our best to help.  There are times when we will need to send you an invoice, via PayPal, to pay under certain circumstances.

Requesting a Price Quote
If you’d like to know how much a certain product costs, please select all your options from the dropdown(s) for the particular product to reveal accurate pricing for each item.  This is the quickest way to receive a price quote from us.  If you need a price on a product that is larger or different than our standard sizes, please contact us.

Coupon Information (if available)
From time to time, we may offer a coupon code.  The following items are always excluded in any promotion: instructions, tulle fabric, shoes, feather dresses, rush orders, select birthday shirts, rhinestone tees, and onesie tutus.  Coupons are never valid on existing orders.  Void where prohibited.  We have the right to end a promotion offer at any time.  Coupons expire midnight Eastern time.  

Payment Methods 
Tutu Girl accepts all major forms of credit card, including Visa, Discover, American Express, MasterCard and PayPal payments.  Contact us if you prefer to send a Cashier’s Check or Money Order, and we will provide details.

Shop with Confidence 
We never store your credit card number on our website for your online security as we use 256-bit encryption to ensure the secure transmission of your personal information during the payment process.

Charges to Your Credit/Debit Card 
Your card will be charged upon submitting the order through our website in order for the order to process.  If you try to pay with a declined card, it will show a temporary authorization hold rather than an actual charge.  No worries, your credit card was NOT charged and will never be charged.  Most authorizations will “drop off” within 4 business days.  Whenever in doubt, we recommend contacting your card issuing back for more details.

Sales Tax 
Orders shipped within Georgia will be charged a mandatory 6% sales tax.  Orders shipped outside of Georgia will not be charged sales tax.

Email Confirmation
After you place your order, you will receive an email confirmation from us confirming your order.